Returns & Refunds
We want you to be completely satisfied with your Tailored Care purchase. If something isn't right, we'll make it right.
Return Window
You may request a return within 30 days of receiving your order. Items must be unused, in their original condition, and in original packaging where applicable.
How to Start a Return
To initiate a return, please contact us with your order number and the reason for the return. We'll respond within 1–2 business days with next steps.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–7 business days. Please note that depending on your bank or card provider, it may take additional time for the refund to appear.
Damaged or Incorrect Items
If your item arrived damaged or you received the wrong product, please contact us immediately with a photo of the item. We will send a replacement or issue a full refund at no cost to you — no return shipping required.
Non-Returnable Items
For hygiene reasons, items that have been used cannot be returned unless they are defective. Gift cards are non-refundable.
Questions?
If you have any questions about your order or our return process, visit our Contact page and we'll be happy to help.