Orders & Shipping
How long does shipping take?
Most orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location. You'll receive a tracking number once your order ships.
Do you ship internationally?
Currently we ship within the United States. International shipping may be available for select locations — please contact us for details.
How do I track my order?
Once your order has shipped, you'll receive an email with your tracking number. You can use it to check your delivery status at any time.
Can I change or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. Please contact us as soon as possible at our Contact page if you need to make changes.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Please visit our Returns & Refunds page for full details.
My item arrived damaged — what do I do?
We're sorry to hear that! Please contact us within 7 days of delivery with a photo of the damage and we'll make it right with a replacement or refund.
Products
Are your products safe for all pets?
Our products are designed for general pet use, but every pet is different. Always supervise your pet during use and discontinue if they show any signs of discomfort. Check individual product pages for specific guidance.
How do I clean the grooming tools?
Most of our grooming tools can be rinsed with warm water and mild soap. Refer to the product instructions included with your order for specific care guidance.
Still Have Questions?
We're happy to help! Contact us and we'll get back to you within 1–2 business days.